Privacy Policy

CORE ARK app · Last updated: 3 November 2026

This policy explains what information the CORE ARK app ("the app") collects, how it is used and the choices you have. The app is made by Islam Farrag for CORE ARK (Core-db), an architecture firm and contracting company working in Kuwait, Egypt and Spain ("we", "us").

1. Who uses the app

Anyone can open the public pages (our projects, contact and meeting booking). Clients and employees sign in with an account that CORE ARK creates for them. We do not offer open sign-up.

2. Information we collect

• Account details that CORE ARK enters for you: name, username, job title, phone and WhatsApp number, e-mail.

• Project information of clients: drawings, site photos, timeline, meetings, quotations, payments and notes about your project.

• Things you add: photos and files you upload, messages in the staff chat, forms, requests and signatures.

• Meeting requests from the public pages: the name, phone and e-mail you write when you book.

• Work records of employees: work hours, leave, tasks and support requests.

• Device information: device model, system version and app version, and a notification token so we can send you notices.

• Problem reports: when the app has a problem it may send a short technical report (device, app version, the last steps of the app). It does not contain your password.

• Location: only if you allow it, to show the weather of where you are. It is not stored on our servers.

• Face ID / fingerprint are checked by your phone only. We never receive them.

3. How we use it

• To run the app: sign you in, show your project, and share it with the CORE ARK team working on it.

• To send you notices about your project or your work.

• To answer meeting requests and support requests.

• To find and fix problems in the app.

We do not sell your information and we do not use it for advertising.

4. Who can see it

• A client sees only his own project. The person he invites sees the same project, without the payments.

• CORE ARK employees see what their work needs; money information is limited to the admin and the accountant.

• Service providers that host the app for us: Google Firebase (database, sign-in, files, notifications) and Apple / Google for notifications. They only process the data to provide their service.

• Authorities, only when the law requires it.

5. Where it is kept and for how long

The data is kept on Google Firebase servers and, for using the app without internet, on your own phone. We keep it while your account or your project is active, and afterwards only as long as the law requires for company records.

6. Security

Access is protected by sign-in and by rules on the server that let each person reach only what he is allowed to. Confidential company papers are kept separately and are open to the admin and the accountant only.

7. Your choices and rights

• You can ask us for a copy of your information, to correct it, or to delete it.

• Delete your account: in the app go to Settings → "Delete my account", or e-mail us. We delete your account and personal data within 30 days. Project papers we must keep by law stay with the company.

• You can turn notifications and location off in your phone settings at any time.

8. Children

The app is not meant for children under 16 and we do not knowingly collect their information.

9. Changes

If we change this policy we will update this page and the date above.

10. Contact

CORE ARK (Core-db) · info@core-db.co · core-db.co